Troubleshooting
Check user, location, state and date range before retrying.
Page or action is missing
- Confirm the correct account.
- Check required permission.
- Check assigned location scope.
- Confirm the feature is in the current plan.
Expected data is missing
- Clear search, location and date filters.
- Check record status.
- Confirm the record is in an allowed location.
- Refresh and retry once.
Printing issue
- Review print preview.
- Confirm template dimensions in millimeters.
- Choose matching Paper Size.
- Enable Background graphics when color is needed.
Before requesting help
Record page, user, location, time and preceding steps. Never send passwords or sign-in details.